Frequently Asked Questions

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I received a letter from UPLevel. Why would you be sending me a letter? I’ve never dealt with you before.

If you are a consumer, UPLevel is likely contacting you by letter to assist with an account that is past due and needs your attention. You can rest assured if you received a letter or an email from us we are very interested in working with you to create a positive outcome and there’s a good reason that we reached out to you. We are the acting agent for a variety of clients. It’s best to contact the UPLevel office at the number provided on the letter or at 1-800-267-0490 during business hours for the full details of any file referenced in a letter addressed to you. We are here to help you sort it all out. Have the reference number from the letter you received available when you call in so we can help you quickly. For security reasons and to protect consumer privacy, we may request additional pieces of identification from you when you call.

I had a telephone message from UPLevel and they asked for someone that I don’t know. How would you get my number?

We are provided with initial contact information by our clients. In some cases the phone information may be out of date and for any number of other reasons the contact information may require updating. For example, when people change their cell phones or providers, the numbers may get reassigned. It’s also possible that your number was provided by a friend, relative or other reporting institution as an alternate way to be in contact. Please give us a call during business hours at 1-800-267-0490 so that we can assist you with this and update our records. For security reasons and to protect consumer privacy, we may request additional pieces of identification from you when you call.

UPLevel is contacting me regarding a bill I have already paid. Why would you still be contacting me?

There are a few common reasons why this may happen. Our client may have submitted your account to our office just before receiving your payment and in that case a quick call to UPLevel is needed so we can confirm that the account is resolved. You will need to have your file number, amount and date of payment available for the conversation. It is critical that you not ignore this as, unresolved, the situation could have negative impacts on your credit file and may impact your ability to obtain credit.

It could also be a result of moving to a new address and you may not have received your final bill even with the mail forwarding option through your local post office.

Whatever the reason, we will help you sort it out. Give us a call with your reference number and we’ll gladly assist you. For security reasons and to protect consumer privacy, we may request additional pieces of identification from you when you call.

Once I pay my account at UPLevel, will you remove the collection from my credit file?

We will most definitely mark the account paid on your file when you have paid the balance and this reflects well to other lenders and banks so is definitely a positive for you. Remember that your credit score is measured by time as well as amounts and categories, so the quicker you pay in full, the less impact a collection will have on your overall score. Under the Credit Reporting Act we are not able to actually remove a legitimate credit fact from a credit file once it reported to your credit history. If there was an error, we can definitely work with you to have the error corrected.

How long does it take for my account to be marked as paid on my credit file?

Accounts reported by UPLevel to credit files are generally updated within 14 days of the payment clearing in our office.

What do I do if I have gone bankrupt or filed a consumer proposal and one or more of the accounts covered are being handled by UPLevel?

Have your trustee send your bankruptcy documentation to UPLevel by email at bankrupt@uplevel.ca or by fax at 1-800-350-7772. We will attach the documentation to your account and make the appropriate updates to our files. Give us a call at 1-800-267-0490 to confirm your account has been updated. For security reasons and to protect consumer privacy, we may request additional pieces of identification from you when you call.

How long does a company usually wait before sending an unpaid account to collections?

This is not regulated by law so is entirely dependent on a company’s internal processes. Some prefer to send accounts to collections as early as 90 days past due in order to stay on top of their late paying accounts, while others tend to wait longer.

Still have questions?
Contact us here and we will be happy to assist.

UPLevel effectively supports national and regional business operations coast to coast. For over 40 years, UPLevel has been committed to offering every customer the highest level of integrity, trust, loyalty, and professionalism.